Key Responsibilities

Network Management

• Manage and maintain LAN, WAN, VPN, routers, switches, and access points.
• Configure, monitor, and troubleshoot firewalls and security
• Ensure network performance, uptime, and reliability in a 24/7 BPO
• Conduct regular network audits, performance tuning, and capacity

IT Administration

• Oversee end-to-end IT support for users—including hardware, software, and peripheral
• Manage installation, configuration, and maintenance of desktops, laptops, servers, and telephony
• Implement and monitor IT policies, security guidelines, backup strategies, and access controls.
• Maintain asset inventory and ensure timely repair/replacement of IT
• Coordinate with vendors for procurement, AMC, and technical

Operations & Team Support

• Work closely with operations and leadership teams to ensure smooth IT functionality across processes
• Provide quick resolutions for on-floor IT incidents, outages, and
• Support new client onboarding, technology setup, and infrastructure expansion.
• Prepare documentation including SOPs, network diagrams, incident logs, and

Required Skills & Competencies

• Strong experience in LAN/WAN management, routing, switching, and firewall administration.
• Hands-on experience with hardware/software troubleshooting and system
• Excellent understanding of IT security, data protection, and
• Strong problem-solving, analytical, and decision-making
• Ability to work under pressure in a fast-paced BPO
• Good communication and stakeholder management

Technical Expertise (Preferred)

• Knowledge of Cisco, Fortinet, SonicWall, or similar security
• Experience with Windows Server, Active Directory, DNS, DHCP, Group
• Familiarity with cloud environments (AWS/Google Workspace) is an added
• Understanding of IP telephony/VoIP systems used in call centers.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related
• 3–5 years of experience in network engineering & IT
• Certifications such as CCNA, CCNP, MCSE, MCSA are preferred.